FAQs - Frequently Asked Questions

 How do I place an order? 

To place an order you can browse our online shop and make an order there. You can give us a call on 01524 35358 or email qualityplus@btinternet.co.uk and chat to one of our friendly and experienced sales team to ask any questions you may have and make an order that way. Finally you can come into our showroom at 113 St. Leonards Gate, Lancaster, LA1 1NL and browse our display of sofas, beds, mattresses and home furniture and make an order the traditional way! 

Will my delivery be brought upstairs if needed? 

Our delivery team are trained to handle furniture carefully upstairs in any property if required. We take all necessary precautions beforehand and will take all furniture to the exact place, in the room you want it. Un-packaged, assembled and installed into place with our Q+ delivery & assembly option - we only leave the property when you're happy. 

Is all of your furniture stock brand-new? 

Yes. All of our stock is brand-new from reputable manufacturers, fully guaranteed for at least 1 year. 

What sort of warranty do I get with Quality Plus Furniture? 

All furniture bought from us is covered by at least 1 year warranty.

Do you send a VAT receipt? 

Yes, we can send a VAT receipt after purchase. Please email qualityplus@btinternet.co.uk or call us on 01524 35358

Can you design a bespoke furniture package for my property? 

Yes. We offer a bespoke service where we take the lead and design the furniture set-up for your property based on your floor plans or we can arrange a property visit. Give us a call on 01524 35358 or email qualityplus@btinternet.co.uk for more information on this service.

What does Q+ delivery & assembly service include?

Our friendly and skilled Q+ delivery & installation team will deliver your furniture fully uniformed, take it to the room it is needed, assemble the item(s), install into its planned position, clean piece as required and remove all of our rubbish to be recycled. A 5 star delivery service. 

Can you remove the old furniture? 

Yes, please see the 'Recycling Service' section in the 'Our Services' section.

Can you come and manage my rental properties furniture inventory after installation?

We offer a landlord furniture management service where we come and review our furniture every year or two, depending on your requirements. We collate an in-depth report of condition with pictures of the furniture. If there are any issues we repair where possible and if not (after authorisation) we replace. Get in touch our read about it here our website.

Do you stock 'big brand' furniture? 

Over the years we have opened accounts with most large UK manufactures. Although we do not display all of these on our website, we are able to fulfil orders and we guarantee to beat any high-street price. Get in touch via email or give us a call and we will do what we can to assist - Or keep sign up to our mailing list and look out for big brand clearance items.

What if I'm not ready for my order straight away?

Not a problem, we offer 3 months free storage for all customers.  We can put your order into our secure & dry storage unit and keep it there until you are ready for it. We can usually deliver within 7 working days after you give us a call.